You need an attitude of service. You’re not just serving yourself. You help others to grow up and you grow with them. David Green With growing uncertainty in the world economy, people are looking at alternative ways to make a living more than ever before. Whether it is freelancing, contracting…

Mcdonalds introduces an instore self-service ordering system. Getting into the store you can place an order without talking to anyone. The first time a customer engages with a staff member is when they collect their order. The system eliminates a few things which customers can experience as resistance. There is…

Often we question if the problem is for us to resolve. Well, there are two premises to choose from. We can either take responsibility because we are not scared to lead or choose to pass the bug. As we choose to take responsibility, we choose opportunities that are likely to…

At what age do toddlers walk? One person will say after a year, another will say a year and a half. The other will say we teach them to walk while another person believes we should let them figure it out. While some of us we walk without even crawling. …

When it comes to working nothing matters more than results. Results We use to measure up progress. Today where everything needs to happen now, we have blurred the line between results over time and results now. We have developed a yearning to spend money and time we have not earned…

Our promise to the customers is very valuable. It is the first thing they look for when coming into contact with our brand. So when we develop a promise it has to be clear for them to understand. And as important we on the other hand have to understand and know what we promise. Because it helps to make a promise that will make a difference and also make us different. That’s where the value lies. This note was originally published on www.blvckuniverse.co.za

To understand better we take action. When we say ‘practice makes perfect’, we mean perfect at producing the desired outcome or an output of a certain standard. One that can satisfy a particular need at a particular time. It isn’t that every output we produce reaches its optimum degree of…

There’s no optimal performance in average output. Average output creates a bottleneck. Because work of the same average flocks together. Average is what comes out of the word “just” There is no real obligation, we are just involved and not committed. We use average to draw the line between just…

As Simon Sinek said it all starts with a “Why” When designing a road map for a new idea another important question we can ask ourselves is “what do I want?” Asking this question every time we arrive at an answer not only does it afford us clarity. But it’s…